nikki
- Posts : 18
Points : 3716
Reputation : 3
Join date : 2014-04-29
Age : 38
by nikki Tue Apr 29, 2014 8:07 pm
- If call: log a case, collect all information you can get (full name, email, contact number, look up SF for service account and existing case!, detailed description of issue, put in comments why this is a consumer product and needs to be handled by cons or cc)
- If case existing: Identify the product to be consumer product, put in comments why this is a consumer product and needs to be handled by cons or cc
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