Dream Team Trial

Welcome to the Rosetta Stone Support Forum!

If you wish to post or view internal information of this forum, you would want to register and sign in.

Cheers!

This would contain information that may be shared among the team members of Merlin's Rosetta Stone Support Team.


IMPORTANT!! AEB / TMM support tools

Share
avatar
myshka74

Posts : 31
Points : 1792
Reputation : 24
Join date : 2014-04-30

IMPORTANT!! AEB / TMM support tools

Post by myshka74 on Tue May 06, 2014 8:03 am

TMM:
Aura Project: Used for looking up Companies that have TMM and seeing what server and workgroup they are under.
https://intranet.auralog.com/dotproject
The Username is:rs_support
The password is:Rs2014


Server reference sheet:
Once you have the server this sheet contains all the log in information and urls for each server.
https://docs.google.com/a/rosettastone.com/spreadsheet/ccckey=0Av8zQNCHeX4CdENuXy16SFM2NkhrTGlIdllvTXdYR3c&usp=drive_web#gid=0

Our test accounts are on Campus6 server under workgroup 2 Test Services, organization: RS Product Support

TMM support site KB articles:
http://tutorials.tellmemore.com/support/online/10/index.html


AEB:
Launchpad: main site where all accounts redirect for login:
https://login.rosettastone.com/#/launchpad

KB Articles and submit case:
http://support.rosettastone.com/en-US/business/?product=aeb
http://support.rosettastone.com/en-US/Business/Technical%20Solutions?product=Advanced+English+for+Business


Chat Sandbox:used for testing new salesforce
SalesForce: https://test.salesforce.com/
Portals: http://rosettastone.fullsb.cs18.force.com/en-US/Business
http://rosettastone.fullsb.cs18.force.com/en-US/k12
http://rosettastone.fullsb.cs18.force.com/en-US/highereducation
http://rosettastone.fullsb.cs18.force.com/en-US/publicsector

Username format:
tgarman@rosettastone.com.fullsb

Password: reset by Josh Abshire

    Current date/time is Mon Oct 15, 2018 4:59 pm