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Hi Manila Team,
Regarding technical issues during a Studio Session, a learner can always contact the Live Support. Live Support Agents will then connect to the learner's Studio Session and troubleshoot. If the troubleshoot fails, a case will be logged and queued to the respective support team.
However, in a few cases, the learner, for whatever reasons, instead of contacting Live Support, will contact us directly during the session. If this is the case, please log a case number, get all necessary details of the learner, select Live Support for the subjected Support and send to Cons PS T1 team and have them deal with it. We do not deal with Live Support.
If the learner has been kicked out of the Studio Session already, then most likely, he will not be able to attend it any longer. In this case, troubleshoot him as usual (check for details of issue, ask what error message, troubleshoot suggestions) but most importantly, let learner reschedule his session.
Cheers!
Regarding technical issues during a Studio Session, a learner can always contact the Live Support. Live Support Agents will then connect to the learner's Studio Session and troubleshoot. If the troubleshoot fails, a case will be logged and queued to the respective support team.
However, in a few cases, the learner, for whatever reasons, instead of contacting Live Support, will contact us directly during the session. If this is the case, please log a case number, get all necessary details of the learner, select Live Support for the subjected Support and send to Cons PS T1 team and have them deal with it. We do not deal with Live Support.
If the learner has been kicked out of the Studio Session already, then most likely, he will not be able to attend it any longer. In this case, troubleshoot him as usual (check for details of issue, ask what error message, troubleshoot suggestions) but most importantly, let learner reschedule his session.
Cheers!
