Dream Team Trial

Welcome to the Rosetta Stone Support Forum!

If you wish to post or view internal information of this forum, you would want to register and sign in.

Cheers!

Join the forum, it's quick and easy

Dream Team Trial

Welcome to the Rosetta Stone Support Forum!

If you wish to post or view internal information of this forum, you would want to register and sign in.

Cheers!

Dream Team Trial

Would you like to react to this message? Create an account in a few clicks or log in to continue.

This would contain information that may be shared among the team members of Merlin's Rosetta Stone Support Team.


    Slow Connection (client side)

    ireneemille
    ireneemille


    Posts : 12
    Points : 3720
    Reputation : 12
    Join date : 2014-05-02

    Slow Connection (client side) Empty Slow Connection (client side)

    Post by ireneemille Mon May 05, 2014 2:00 am

    • it’s important to understand that all of our products are served by multiple data centers around the world, and that content (meaning the language data you see inside every lesson) is served by Akamai which is a worldwide caching service. We very rarely have disruptions in service.

    • if the client is reporting slow load or screens not loading, the problem is on their side not ours

    • internet outages in our buildings have nothing at all to do with service to our clients as we do not host anything client facing inside of Rosetta stone offices

    • do speed test

      Current date/time is Sat Apr 27, 2024 3:45 am