- If call: log a case, collect all information you can get (full name, email, contact number, look up SF for service account and existing case!, detailed description of issue)
- If existing case: complete missing information (use SF: check for existing accounts, service account details, account description)
- Online accounts: Verify product version and specify it in your case
Procedures in creating a case
nikki- Posts : 18
Points : 3735
Reputation : 3
Join date : 2014-04-29
Age : 38
- Post n°1