Dream Team Trial

Welcome to the Rosetta Stone Support Forum!

If you wish to post or view internal information of this forum, you would want to register and sign in.


This would contain information that may be shared among the team members of Merlin's Rosetta Stone Support Team.

Expired license issue


Posts : 31
Points : 1853
Reputation : 24
Join date : 2014-04-30

Expired license issue

Post by myshka74 on Sun May 04, 2014 5:07 pm


When the Learner turns to Institutional Product Support Team with a"Log-in failure" problem, sometimes the source of the problem is that the license has expired.

In this case, the Learner gets the "License expired" message when she/he tries to sign in.

In CE Editor the icon shows active status, but when you click on Actions, you see "Sign in as (unusable)" --> this is also a sign that the company license expired.

Solution: Recommend the Learner to contact with Super_Admin in order to check the licenses' status and request for prolongation or new licenses' purchase. (Refer back to admin)

    Current date/time is Sat Dec 15, 2018 7:27 pm