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    Expired license issue

    myshka74
    myshka74


    Posts : 31
    Points : 3784
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    Join date : 2014-04-30

    Expired license issue Empty Expired license issue

    Post by myshka74 Sun May 04, 2014 5:07 pm

    Hello,

    When the Learner turns to Institutional Product Support Team with a"Log-in failure" problem, sometimes the source of the problem is that the license has expired.

    In this case, the Learner gets the "License expired" message when she/he tries to sign in.

    In CE Editor the icon shows active status, but when you click on Actions, you see "Sign in as (unusable)" --> this is also a sign that the company license expired.

    Solution: Recommend the Learner to contact with Super_Admin in order to check the licenses' status and request for prolongation or new licenses' purchase. (Refer back to admin)

      Current date/time is Fri Mar 29, 2024 9:19 am