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Hello,
When the Learner turns to Institutional Product Support Team with a"Log-in failure" problem, sometimes the source of the problem is that the license has expired.
In this case, the Learner gets the "License expired" message when she/he tries to sign in.
In CE Editor the icon shows active status, but when you click on Actions, you see "Sign in as (unusable)" --> this is also a sign that the company license expired.
Solution: Recommend the Learner to contact with Super_Admin in order to check the licenses' status and request for prolongation or new licenses' purchase. (Refer back to admin)
When the Learner turns to Institutional Product Support Team with a"Log-in failure" problem, sometimes the source of the problem is that the license has expired.
In this case, the Learner gets the "License expired" message when she/he tries to sign in.
In CE Editor the icon shows active status, but when you click on Actions, you see "Sign in as (unusable)" --> this is also a sign that the company license expired.
Solution: Recommend the Learner to contact with Super_Admin in order to check the licenses' status and request for prolongation or new licenses' purchase. (Refer back to admin)
