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Speech Recognition Engine

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CharlieRosetta
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Speech Recognition Engine

Post by CharlieRosetta on Wed Apr 30, 2014 3:35 pm

Knowledge sharing this week in case: 03092161

Since this issue seems to be chronic lately, maybe it wouldn't be a bad idea to share this with everyone, who did not come across this issue yet.

In short, it's about the Speech Recognition Engine, which formerly was a significant part of the V3 Classroom product until some date when the SRE became obsolete. However, this happened lately to be a returning issue with some learners being prompted to download SRE. This is due to the newer OS and/or the outdated Flashplayer they are using. Downloading SRE will not help them at all since SRE is no longer a requirement. The information popping up on their side thus is misleading.

There are 2 ways to solve this issue:

1) If applicable, let them ignore the download message and launch Rosetta Stone right away (only for newer OS issue having flashplayer updated already).

2) Have them update their Flashplayer (IE) or switch to Google Chrome.


Source: http://support.rosettastone.com/en-US/Business/articles/System-Requirements-System-Checker-Change-Enterprise-Version-3

    Current date/time is Wed Nov 14, 2018 1:30 am