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How to recognize the product

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CharlieRosetta
Admin

Posts : 78
Points : 1965
Reputation : 0
Join date : 2014-04-29
Age : 103
Location : unspecified location

How to recognize the product

Post by CharlieRosetta on Wed Apr 30, 2014 8:54 am

1. How do you access your account?
- Online products: username + password, URL
- Network product: if admin, super_admin + password; if learner: doubleclick icon on desktop (or similar)

2. Where do you install your product?
- Online products: not applicable, because online - explains itself
- Network product: server/network and workstations (PCs) in same network

3. Where did you purchase your product?
- Online products: learner can purchase subscriptions from their institution
- Network product: from Rosetta Stone directly; sales rep; look up SF for the sales account of the institution -> account manager  sales rep

4. Any information which could help determining your product:
- Order number, invoice number
- Activation ID
- Registration code
- Email conversations, etc.


Identifiers:

Online Versions
- Classroom sites (http://XXXXX.rosettastoneclassroom.com) – this is V3
- Enterprise sites (http://XXXXX.rosettastoneenterprise.com) – also V3
- TOTALe sites (http://XXXXX-totale.rosettastoneenterprise.com) – this is V4
- Online Language Learning sites (http://XXXXX.onlinelangugelearning.com – outdated, please inform learner and refer back to admin in order to update their product


Network Product !!!
- Keywords:
Server, Network, multiple licenses, RSM installed to PC/server, Classroom V3
avatar
CharlieRosetta
Admin

Posts : 78
Points : 1965
Reputation : 0
Join date : 2014-04-29
Age : 103
Location : unspecified location

Re: How to recognize the product

Post by CharlieRosetta on Wed Apr 30, 2014 3:49 pm

NEW:

- Advance English for Business (https://login.rosettastone.com/#/login/) – training scheduled for end of April regarding procedures, will be followed up on
– Procedures for now: escalate to T2 directly

- Tell Me More (http://www.tellmemorecampus.com/;http://www.tellmemoreeducation.com/;http://www.tellmemorepro.com/) – training scheduled for end of April regarding procedures, will be followed up on
– Procedures for now: escalate to T2 directly

    Current date/time is Wed Nov 14, 2018 1:30 am