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Automatically Signed off after "Launch Rosetta Stone" (Disabled account)

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Robert the Voice

Posts : 3
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Join date : 2014-04-30
Age : 53
Location : Manila, Philippines

Automatically Signed off after "Launch Rosetta Stone" (Disabled account)

Post by Robert the Voice on Tue May 20, 2014 9:11 am

Automatically Signed off after "Launch Rosetta Stone"


When a learner contacts us stating that whenever he launches Rosetta Stone he automatically gets signed off then it is for sure that this learner has a disabled account due to Community Moderation (e.g.  inappropriate behavior in Rosetta World).

How can you verify it ?
Click in the contact and read the section "Community Moderation Notes" and "Description"

What to do with the ticket ?
Update the ticket with your findings and escalate to T2. They usually deal with the Community Moderation directly.

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